top of page

UK CALI

BAGS

Refund Policy for UK Cali Bags


Effective Date: 25/11/2024

​

Thank you for shopping with UK Cali Bags. We strive to provide high-quality products and excellent customer service. Please review our refund policy to understand the terms and conditions regarding refunds and returns.

​

1. Refund Eligibility

  • To be eligible for a refund, the item must be unused, in its original condition, and returned within 14 days from the date of purchase.

  • Items that do not meet these criteria are not eligible for a refund.

2. Refund Process

  • To initiate a refund, please [contact us / follow the return instructions on our website].

  • Provide your order number, details of the item(s) being returned, and the reason for the return.

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

3. Non-Refundable Items

  • Certain items are non-refundable, including [list specific items or categories].

  • Gift cards are also non-refundable.

4. Late or Missing Refunds

  • If you haven’t received a refund within the specified time frame, please check your bank account.

  • Contact your credit card company or bank, as it may take additional time for the refund to be officially posted.

  • If you’ve done all of this and still have not received your refund, please [contact us].

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email.

6. Return Shipping

  • Customers are responsible for paying return shipping costs.

  • Shipping costs are non-refundable.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us with photos of the product and packaging within 3 days of receiving the item.

8. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer service team at Info@ukcalibags.com.

Note:
UK Cali Bags reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the most current information.

bottom of page